> ## Documentation Index
> Fetch the complete documentation index at: https://docs.aiclips.net/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact support

> How to reach the AIClips team for help with your account, purchases, or a product issue.

We're here to help. Choose the path that fits your question.

## Support tickets

For account, billing, or order issues, open a **support ticket** from your dashboard. Pick a category, describe the problem, and attach a screenshot if it helps. You'll get replies in the ticket thread and a notification when there's an update.

<Steps>
  <Step title="Open a ticket">
    Go to Support in your dashboard and create a new ticket.
  </Step>

  <Step title="Describe the issue">
    Include what you expected, what happened, and any relevant order or item details.
  </Step>

  <Step title="Track the reply">
    Follow the conversation in the thread; reply any time to add information or reopen a closed ticket.
  </Step>
</Steps>

## Item-specific help

Buying something from the Marketplace? Many items include a support period where the **author** can help you directly — check the item's support section first.

## Before you contact us

<Tip>
  A quick look at the [FAQ](/help/faq) often has your answer — especially for credits, licenses, watermarks, and refunds.
</Tip>

<CardGroup cols={2}>
  <Card title="FAQ" icon="circle-question" href="/help/faq">
    Common questions, answered.
  </Card>

  <Card title="Refunds & support" icon="rotate-left" href="/marketplace/refunds-and-support">
    Purchase help and refund requests.
  </Card>
</CardGroup>