> ## Documentation Index
> Fetch the complete documentation index at: https://docs.aiclips.net/llms.txt
> Use this file to discover all available pages before exploring further.

# Refunds & support

> How to request a refund, what to expect, and how to get help with a purchase through support tickets.

## Getting help with a purchase

If something isn't working, start with the item's **support**. Many items include a support period during which the author can help you directly, and item pages often include support instructions.

## Support tickets

For account or order issues, open a **support ticket** from your dashboard:

<Steps>
  <Step title="Create a ticket">
    Choose a category, describe the issue, and attach a file if it helps.
  </Step>

  <Step title="Get a reply">
    Our team responds in the ticket thread. You'll be notified when there's an update.
  </Step>

  <Step title="Reply to reopen">
    If a ticket is closed and you still need help, replying reopens it.
  </Step>
</Steps>

## Refunds

If you're eligible for a refund, you can request one from the relevant purchase:

* Choose the purchase and provide a reason.
* Your request opens a conversation where it can be reviewed, discussed, accepted, or declined.
* If accepted, the refund is processed back to your account.

<Note>
  Refund eligibility depends on the item and the situation. Providing clear details up front helps your request get resolved faster.
</Note>

<Card title="Contact support" icon="envelope" href="/help/contact-support">
  All the ways to reach us.
</Card>