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Getting help with a purchase

If something isn’t working, start with the item’s support. Many items include a support period during which the author can help you directly, and item pages often include support instructions.

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Support tickets

For account or order issues, open a support ticket from your dashboard:
1

Create a ticket

Choose a category, describe the issue, and attach a file if it helps.
2

Get a reply

Our team responds in the ticket thread. You’ll be notified when there’s an update.
3

Reply to reopen

If a ticket is closed and you still need help, replying reopens it.

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Refunds

If you’re eligible for a refund, you can request one from the relevant purchase:
  • Choose the purchase and provide a reason.
  • Your request opens a conversation where it can be reviewed, discussed, accepted, or declined.
  • If accepted, the refund is processed back to your account.
Refund eligibility depends on the item and the situation. Providing clear details up front helps your request get resolved faster.

Contact support

All the ways to reach us.